Shipping Policy

Biomuti products are ready to ship to you, anywhere in the South Africa, from our warehouses located in the South Africa! When you receive your order, you can rest assured that it will be delivered at the peak of freshness. Other oil-based CBD products e.g CBD Oil, Cannabis Oil, CBD Tinctures have to be refrigerated to keep the oil from spoiling or becoming contaminated.

How long will it take to receive my order?

Orders are shipped within 48 hours of receiving them. Domestic packages are shipped priority via the The Courier Guy South Africa, and are received within One (1) to Two (2) business days. When your order is shipped, an email will be sent containing your purchase confirmation number and tracking number which can be used to track your package via The Courier Guy website at http://www.thecourierguy.co.za/tracking_home.php

Can you ship internationally?

There are currently 45 countries that accept hemp-based products. Questions about whether your country is one of these, please contact us and we will work out details?

Is there an Auto-ship option so I can receive my products monthly?

Yes! We have Auto-ship available for all of our products. When you sign up for an Auto-ship.

Warranty & Returns

Biomuti (Pty) Ltd takes pride in serving our customers and our over all customer service. We are committed to your complete satisfaction with our products and your shopping experience.

Money-Back Guarantee

Return at any time, no questions asked.

We believe so highly in our products that we give you an unconditional 30-day Money-Back Guarantee. If you’re not happy with our products, simply notify us up to one month after purchase and we’ll make arrangements for you to receive a 100% refund (less shipping, if applicable). We only expect returns on unopened and unused products.

Did you receive the wrong order?

We’ll fix it. Was the package damaged in transit? We’ll replace it. Biomuti (Pty) Ltd guarantees your satisfaction or we will give you your money back. If you have a problem, call us and let’s discuss it and make it right. Tel: +27 11 943 6201 or email us on info@biomuti.co.za and our address 41 Hulda Road, Kibler Park, Johannesburg 2091. We will respond to email inquiries within 48 hours.